Returns & Refund Policy

Last updated: March 2026

Thank you for supporting our store. If you are not completely satisfied with your purchase, we’re here to help.

Return Window

You have 14 days from the date of delivery to request a return.

To be eligible for a return, items must be:

• Unused and unworn

• In their original condition

• In original packaging where possible

• Accompanied by proof of purchase (order number or receipt)

Returns requested after 14 days may not be accepted.

Clothing Returns

Clothing items must be returned unworn, unwashed, and free from stains, odours, or damage. Items that show signs of wear may not be eligible for a refund.

For hygiene reasons, items that have been worn beyond trying on cannot be returned.

Mug Returns

Mugs must be returned unused and undamaged in their original packaging. If a mug is returned chipped, cracked, or damaged due to improper packaging during return, a refund may not be issued.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the item and packaging

We will arrange a replacement or refund where appropriate.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Original shipping costs are non-refundable, unless the item is faulty or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Exchanges

We currently do not offer direct exchanges. If you require a different size or item, please place a new order after your return has been processed.

How to Start a Return

To start a return, please contact us at:

Businessbrav@gmail.com

Include your order number and reason for return, and our team will provide instructions on how to return your item.

Thank you for supporting our brand.